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    How to manage customer and supplier risk when buying a business

    Posted by James Price | JPAbusiness on 16-May-2018 02:00:00

    Last month I wrote a blog about how to avoid losing key staff when buying a business.

    In this blog I'm sharing advice on how to manage another critical risk when buying a business: customers and suppliers.

    This risk relates to key customers and/or suppliers taking flight from the business you’ve purchased in the early stage of the transfer.

    In doing your due diligence it’s very wise to look at both supplier and customer concentration risk.

    Continue reading...

    Topics: Buying a business, Customers, Due diligence, Suppliers, business advice, risk management

    How to build a valuable customer base [cheat sheet]

    Posted by James Price | JPAbusiness on 31-Jan-2018 02:00:00

    When running a business, we all know it's important to have happy customers, but it's equally important to ensure we have 'valuable' customers.

    Our new cheat sheet provides 4 steps to identifying and building a valuable customer base.

    Step one is to determine the quality of your current customer base.

    If you find quality is lacking in some areas – for example client diversity or payment times – follow the next steps to help you create a deliberate strategy for attracting valuable customers.

    Continue reading...

    Topics: Business Value, Customers, Running your business, business advice, business development

    3 tips for building a valuable customer base

    Posted by James Price | JPAbusiness on 27-Sep-2017 05:45:00

    Your customer base is a critical component of your business’s value.

    So how do you determine whether your business has a ‘quality’ customer base or not?

    You can start by considering the following questions:

    Continue reading...

    Topics: Advice, Customers

    Business transfer issues: Customers, Suppliers and Stock [blog]

    Posted by James Price | JPAbusiness on 21-Oct-2016 03:03:00

    From the JPAbusiness Strategic Business Insights blog archives

    In this blog we examine the next three categories in the JPAbusiness Business Transfer ChecklistCustomers, Suppliers and Stock.


    In our previous blog we talked about the financial issues related to customers, but there is a separate issue regarding customers and that is ‘relationships’.

    A business may have 50 regular and loyal customers and yet 15 of those may represent 60% of the sales on a regular basis.

    Continue reading...

    Topics: Customers, Business transfer, Inventory, Suppliers

    How to manage the 3 risks of a business purchase [blog]

    Posted by James Price | JPAbusiness on 04-Aug-2016 04:30:00


    There is no reward without risk...

    Risk and return are two sides of the same coin and most people looking to purchase a business, if it’s not simply to replace full-time employment, should be targeting a return of between 20% and 50% on their investment over time, depending on the business and other factors.In our experience, the risks associated with business purchases fall into three categories:

    1. People
    2. Customers, Suppliers and Market Dynamics
    3. The Value Exchange
    Continue reading...

    Topics: Business Value, Buying a business, Advice, Customers, Staff, BME, Starting a business, Suppliers

    The best way to improve customer satisfaction [blog]

    Posted by James Price | JPAbusiness on 30-May-2016 10:39:30

    I’m currently overseas enjoying some rest and relaxation.

    As well as relaxing, this trip is also a time to smell the roses and get some perspective on what’s happening in the world of business, industry, technology, people and culture.

    Following are a few observations from my travels in the US:

    Continue reading...

    Topics: Customers and Clients, Advice, Customers, Running your business

    Disclaimer: The information contained in this blog is general in nature and should not be taken as personal, professional advice. Readers should make their own inquiries and obtain independent, professional advice before making any decisions, taking any action or relying on any information in this blog. 





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